My Internet Connection is Up

My internet love-hate affairs with M1 has been temporary resolved by using my own router after more than a day.

What I am amazed about is that the technician has told me that their back-end would need three to five days to configure the setting in order for me to connect their modem to my own router or laptop directly. The duration is unacceptable.

This afternoon, I called them for the second time and finally raised my voice to highlight that I would need the internet access in order to work. It was just another five hours later, the lady called me back to tell me everything was resolved. I connected both my router and home phone line to their modem directly and they indeed worked. Now, I would just need to wait for the arrival of their new router.

The amazing thing is that the job that initially requires “three to five days” to be done can actually be shortened to five hours. The difference is simply the tone of my voice – I was very soft on the first day but harsh on the second day (today).

This is a very different approach I have taken as I have always believed to be courteous and nice to others. Sadly, it seems that our society no longer tolerates such virtue.

The Auntie, My Neighbour

My auntie-neighbour brought her young foreign relative over with a laptop and woke me up from my nap. She spoke to me in both Chinese mandarin and dialect. As the elderly was completely IT illiterate, I had problem understanding what they wanted.

After some time, I thought the little girl wanted me to change the setting for her in order to connect to the internet. So, I asked them in Chinese to confirm. The auntie, upon hearing the word “change”, kept telling me they didn’t want to change the hardware. Yet, she kept repeating “change” in dialect.

I explained to them that when I brought my laptop overseas, I needed not change the configuration, which I assumed laptops brought over from other countries, such as Indonesia, needed not any special configuration as well.

I asked the auntie if she had internet connection at home and she answered no. Alas, I guessed the little girl just wanted to tag onto my internet network. I explained to them that my wonderful M1 network was down and would be down for only-pig-knows-how-many-days and thus could not help the little girl.

The auntie simply replied “You don’t know then it’s okay” as usual.

In fact, when her relatives came over, my family was always more than happy to entertain them…

I wasn’t sure of her actual thought but it kind of sounded like I was either stupid or unfriendly.

I think if you don’t know what you really want or can’t explain the problem, you shouldn’t just blame or think lowly of the person who can’t understand what you want.

My latest love letter to M1 on its fan page

My home M1 fiber network is currently down.

After the technician instructed me to do this and that over the phone, she said the Huawei router was faulty. However, the Huawei router was OUT OF STOCK.

She suggested that I could switch to my own router while I could connect my home telephone line to the modem instead of the Huawei router. BUT, activating this would take 3-5 days.

When I questioned how long would the new batch of Huawei router be available, the lady told me she didn’t know.

What am I supposed to do now? Just continue to pay the monthly bill for the disconnected connection and such service while waiting for the new router?

1. Is Huawei router so lousy that it has issues frequently, such that many customers’ routers have to be replaced and thus M1 has, sadly, run out of stock?

2. Does running out of stock for the Huawei router means new M1 subscribers cannot sign up currently as well?

3. IF new subscribers are able to get their Huawei routers, does that mean that M1 values only new subscribers while it ignores existing ones since they are already contracted?

If this issue is not resolved ASAP, I would be seeking advices from IDA, CASE and all popular forums that Singaporeans are using. I would also have discussion with my family over the 4 existing M1 mobile phone plans.

I thank you in advance for replying to me.