More than two years ago, I wrote a compliment letter for a Canon staff but their website was giving problems and thus I didn’t get to submit it.

I called the service hotline at 12 plus just now and was received by a very well-mannered lady with an extremely sweet local voice. I didn’t get her name clearly but it was something like “Lorraine”.
I was actually calling to check if I could get a replacement for “my” camera len’s cover. I was actually doing on behalf of my friend.
When she heard that I had lost my len’s cover, she responded immediately in a natural sympathizing tone. I was very pleased to be received by someone who placed herself in customer’s shoes.
She immediately gave me a solution by re-directing me over to the showroom’s hotline to check for availability of stock.
She, in fact, did not do much during the short conversation; however, her attitude had actually made a big difference.
I think good customer service would make a big difference in my decision to choose the brand when I need a new gadget in future.
Thank you for reading this.