Reviews on The Residence @ Bintan resort stay by Gilbert

Gilbert has saved me lots of time to write about the stay! Here’s his review on the stay, which he has posted onto TripAdvisor.

Please ignore the typo errors!

I seldom write hotel reviews, but this place was really one of the exceptionally good resorts that I have been. Me and my 2 friends stayed 3 days 2 nights at a Deluxe beachfront villa with our own private pool on a weekday and we really had a good relaxing getaway. Budget for spending for 3 days should be around USD170 to USD200 including some paid activities but excluding wine or spa/massage, and we felt it was really worth the whole experience from start to end.

ROOM:
– Room was big, spacious, comfortable and very clean, everything was new as the resort is only around 1.5years old.
– Private pool was very clean as well, including the daybeds and the surrounding area and the plants were big enough to have sufficient privacy without prying eyes from our neighbors, leaving a small opening at the front to have an opening to see the sea from our pool.
– Living room was big and could easily sit 8 person and had a bay window sofa which was really cosy. The hotel booklet and table fruits also had small fresh flowers on it.
– Bedroom had 2 big wardrobes and they also provided 3 bathrobes as there were 3 of us.
– Toilet was also very big and had 2 basins, a bathtub, standing shower area and also my favorite amenity which is a plugged-in hairdryer in a drawer.
– There were also big umbrellas and bicycles provided for each villa and their bathroom slippers are also of very good quality. Every single light was working too, as I have a habit of checking all light switches and test how good is the hotel. Other than 2 mosquitoes on the 2nd day, 1st day and 3rd day didn’t have any, perhaps they can increase their frequency of fogging.

SERVICE:
– Housekeeping was good and refilled the bottled water in the room and toilet even arranged our shoes neatly and refilled the tissue in the toilet to full.
– The staff were all very friendly including the cleaners and gardeners and beach staff and you would feel very welcome as they greet you when you roam around the resort.
– Reception at main lobby was very good too as they would usher you to the sofa during check in and check out and bring the documents to you as you sit down comfortably while they explain the details.
– Room service arrived within 5 minutes each time when we ordered for bottled water. When I requested for extra room key, the reception staff delivered to me while I was roaming the gardens, this I consider exceptional service! Not sure is it because we were there on a weekday when there is less crowd.
– I felt that they really extended their service when they asked me on the day before departure on my ferry time and they automatically arranged late checkout for us knowing that our ferry was much later in the evening and picked up our luggage from the villa.
– The bus journey though was 1.5hrs long from ferry terminal to the resort, but when we first boarded they handed us nice lemongrass scented hand towels and served us a small pack of their cookies and a bottle of water. For departure on our last day they also served us ginger which could avoid car sickness and waved us goodbye when the bus left the reception area. When we arrived at the ferry terminal for departure, they staff even got ready our boarding pass and handed to us!

HOTEL GROUNDS:
– Beautiful greenery is all round and the design of the resort is very modern. The toilets all around the resort are all very clean with hand lotion and hand towels and tissue provided too.

RESTAURANT:
– Breakfast which was included in the hotel package at the main Dining Room had a good selection of Asian and Western dishes from eggs and noodles stations to cereals to salad and pastries. Their omelette was really good and I was pleasantly surprised by their pumpkin coconut pudding and avocado chocolate pudding, as well as their quinoa fruits salad with kiwi strawberry apples oranges dragonfruit. Their grilled fish with tomato and olives was great too! They also had papaya and pineapple fruit jams.
– Lunch and Dinner at the main Dining Room also had a long selection of food from grill to Japanese food to burgers and other western and Indonesian food, though it is restaurant price from around USD13 to USD30 per meal, but the quality of the food is also restaurant standard and quality including their wagyu burger and unagi with rice and miso soup. Their grilled snapper even had fish roe on top.
– The restaurant staff would pause and chat with you and they also bothered to find out from the chef when I asked them for the ingredients to their carrot gravy. They also provided nice lemongrass scented hand towels before each meal and also served a complimentary basket of different types of bread together with butter.
– Indonesian Restaurant which was the only other restaurant in the resort, served very delicious Indonesian food and they adhered to my request of changing some of the dishes to non-spicy. I was pleasantly surprised by their lemongrass creme brulee and also a complimentary taster drink which was a concoction of ginger and some other ingredients, also a complimentary small cubes of fruits. We ordered wine and they delivered to our room so that we can enjoy later at the comfort of our villa.

ACTIVITIES:
– Catamaran was fun and they extended the time to almost an hour as there were no other guests and let us sailed longer at sea though we only purchased a 30min package with instructor at USD55. The staff also introduced the various parts of the catamaran and taught us how to maneuver. The catamaran was very new and clean.
– Pool bar was clean and comfortable, and the staff were also very friendly and they provided complimentary popcorn. There was live band duo in the evening for acoustic music and singing and I have to say that they singer was really powerful as she could sing all the latest songs from The Greatest Showman to other classic songs and even Disney numbers. The staff would dry up the daybeds every time after the rain or drizzle.
– Yoga class which is free is also quite interesting and the instructor was very friendly too and they provided water and towel.
– Beach front water is really shallow so you can walk out to the sea to a structure with 2 swings and other structures with hammocks. There was a very shallow ankle deep sandbar 30 meters out in the sea which you could walk front the beach in waters around waist deep. The seabed had some small stones so you have to walk slowly out to sea to take pictures with the above. The beach had cleaners constantly removing leaves and trash that washed up ashore from the ocean which was never ending and I would suggest for the resort to find a more efficient way to clean the beach or hire more workers or increase the frequency of cleaning.
– Fireflies trip was also very relaxing, they handed out water before we boarded. If you fancy a boat ride to see tropical mangroves and some fireflies, can consider purchasing this trip around USD42 per person.
– Due to monsoon season, the weather did not allow us to have island hopping or snorkelin. However, they are also many other activities that you can purchase such as jet ski, ATV, paintball, banana boat etc