Compliment for Canon Staff

More than two years ago, I wrote a compliment letter for a Canon staff but their website was giving problems and thus I didn’t get to submit it.

I called the service hotline at 12 plus just now and was received by a very well-mannered lady with an extremely sweet local voice. I didn’t get her name clearly but it was something like “Lorraine”.
I was actually calling to check if I could get a replacement for “my” camera len’s cover. I was actually doing on behalf of my friend.
When she heard that I had lost my len’s cover, she responded immediately in a natural sympathizing tone. I was very pleased to be received by someone who placed herself in customer’s shoes.
She immediately gave me a solution by re-directing me over to the showroom’s hotline to check for availability of stock.
She, in fact, did not do much during the short conversation; however, her attitude had actually made a big difference.
I think good customer service would make a big difference in my decision to choose the brand when I need a new gadget in future.
Thank you for reading this.

I slept Early

[Tuesday, 8 February, 2011]

I finally achieved sleeping before 2am because I had a bottle of alcohol hours before that.

I woke up after 9am and lazed around. After sharing with my elder brother about some points in PowerPoint Slides, I went to the office at noon.

I started doing administration work for the tuition agency, followed by drafting an email to my ex colleagues to greet them. I was distracted somehow and my English used was terrible.

Mike and I started doing area cleaning after 4pm until near 6pm before we walked to Burger King for early dinner.

Back at home, I was irritated by an SMS spam. An email to IDA resulted a disappointing reply a few days later to actually show that mobile phone spamming in Singapore is in fact generally legal.

I spent the rest of the night working on SEO for the tuition agency.


Typing a Feedback Email

[Friday, 28 January, 2011]

I got home at around 2am from the chalet and started typing a complaint email against NTUC Costa Sands Sentosa Resort until after 6am before I went to sleep.

I woke up eventually at around 2pm. It was a rainy day and I worked mostly on SEO for the tuition agency website. I was very tired throughout the day and thus progress was slow.


An Unintentional Open Challenge from Unknown

[Wednesday, 19 January, 2011]

Into the morning of Wednesday, I managed to push the article Tuition Agencies Singapore to live. Eventually I slept at 5am.

I continued my day at 12.30pm and reached office at 2pm. Upon checking my inbox, I saw an email from someone who wanted to rent me his website because he had a keyword in the three place of Google. It was probably quite a good deal but I felt quite insulted by him. I told Mike my plan to show him the true Google lover.

I worked on SEO for my tuition agency and then blogged about the tuition agency’s updates. I received a call from Sihua from MediaCorp and since I had not been there for almost a year, I decided to take up the job.

I went home after 7pm and continued working on the website.


A Disappointing Miscommunication

[Tuesday, 28 December, 2010]

I went to sleep at 3am. After my alarm clock sounded, I went off to sleep since I thought Mike would message me. I woke up at 11am and went to the office. We went to Everton Park but decided to cross over to Pinnacle at Duxton’s Kopi Tiam. We had two sets of chicken rice.

After that, we picked up the car and went over to Tanjong Pagar. I was checking my email on iPad when I saw an email for a new message from Andrew in Facebook and I was taken back because it seemed that someone had told him things that were twisted, making me a backstabber. The incident kept up with me for the entire day.

Mike and I went to make the company stamp and we checked out the price for the namecards as well. After going back to office, I spent a very long time typing a reply for Andrew instead of working on my tuition agency website. This issue further discouraged me from going down to the gym apart from I had to concentrate on my websites.

I received enquiries about tuition and it sucked that I could not continue working on the tuition agency’s website since I had to do the coordination. I knew well if I could not proceed on with my work, the business would be stagnant soon, and coordination would continue to be tedious.

Mike and I had a quick dinner at Everton Park. The mixed vegetable rice was quite nice. After going back to the office, I saw a bug in the tuition agency website and it took me quite some time to realise it was just because of the string of encoding text I placed inside the Meta.

After reaching home at 10 plus, I spent my time look through the website.


Woke up in Giddiness

[Friday, 5 November, 2010]

I started my Friday morning replying to Facebook’s birthday greeting comments. Thoughts went through my mind.

Then I continued with my website. I had webcam session with Anthea and continued with some work before going to bed at 7am.

I woke up at 4pm, feeling drowsy like as if I was on a boat. It was probably due to sleeping for too long due to lack of sleep for the night before. I started distributing the Calendar Planner 2011 through email.

My elder brother, his girlfriend and my mum went to MacDonald’s for late dinner but since I took my lunch very late, I did not join them. My brother got me a chicken burger.


Reservist Day 3 – The Test was Over Again

[Wednesday, 3 November, 2010]

I worked on my website until 2.30am. Even though I woke up at 5.30am, I dozed off again and my mum saved me at 6am. I met Terry on the train and we waited a while for Kang before going to the bread shop. I got myself a bun for breakfast.

We managed to catch the squadron bus. It was a sleepy morning. Test was conducted and after that was a relaxing day for all of us. I got my off form but was not certain if I could leave earlier the next day.

Since Terry had left earlier for school, I was together with Kang and we hitched a car together to get out of the camp. We met Yutong, whom I felt was a nice guy. The three of us met again at the MRT station and we took the same direction train home.

I spent some time to forward emails. It was a rush hour for me when I realised there was a bug in my personal website. There was nothing wrong in my localhost and I had to adjust the code such that both the webhost server and localhost could accept it. I was working on a new page for Smart Tuition when my brothers wanted to bring Lucky down for a walk. I joined them more than half an hour later.


Email Marketing

[Sunday, 31 October, 2010]

It was an abnormal morning. My younger brother, mum, Lucky and I were at our neighbour’s house. Then, we brought the lady’s daughter and son over to look at my house, which the mum did a couple of hours ago.

I did email marketing while surfing net and finally went to sleep at 9am. After waking up at 4pm, I had improvements made on the Smart Tuition Singapore website. Time was running short.

At night, my brothers and I went down to walk Lucky. I met Mingfa and his girlfriend after their dinner. We went to the gym later to see how the painting work progress was going on.

John came down later to show off his fats and I was really disgusted over his monkey business, which turned the condition of my slipper worse. On our way home, he returned from the NTUC and started some sarcasm, saying I did not help out in the painting. This irritating guy did not realise that he was using the gym at level two while the rest were working at level one, and yet he had the cheek to say the craps. Nevertheless, it was useless to prove him how busy I was until I could start throwing money at him.


Overslept for 3pm’s Haircut Appointment

[Thursday, 28 October, 2010]

I had feedbacks from Yuqing, Yaozhong, Yingying and Jianwei regarding the design of my tuition agency website and all of them had different opinions on both the original and new formal looking design. The hesitation was killing me. I continued working on the website on its contents without making any major changes.

I started forwarding some interesting emails and blogged before I went to sleep at around 8am.

I woke up at 4pm in a shock for I had missed my haircut appointment, which was supposed to be at 3pm. My mum was busy packing the living room and had totally forgotten that I had instructed her to wake me up. Luckily, the auntie was available but I interrupted her from packing her house for it was going to be her flat’s HDB renovation soon.

My evening was spent quite efficient working on a tuition time sheet to put on the tuition website. I also spent some time settling some matters about the tuition agency.

My dinner was instant porridge and redbean soup and I continued with my work after that.


The Lucky Two Smiles because of Lucky

[Friday, 22 October, 2010]

My mum and I went down to the third storey to take our shower. We brought along Lucky as usual and we took turns to look after him. As usual, I spent my morning working on the tuition website. Eventually, I spent hours typing emails to get helps for the website. I continued with blogging and gave up after 7am. Lucky came into the room and my younger brother woke up just in time to halt me from dozing off. I fell asleep after 9am.

I saw light at around 2pm. One of the workers knocked the door to get permission to come in because he needed to change the electricity wires for the main switch and it was then I realised how the cabling worked.

A china man was working on the new main door, which was ahead of schedule. However, my mum and elder brother tried on it and realised there were difficulties closing the door without using strength. They went downstairs and my mum went to the office to complain about the door. I was totally turned off when I saw the guy, Bob Lim, one of the site supervisors.

As expected, he told me craps and lied that it was how the door should work and then he started telling me stories about the other units’ doors that were done improperly. I tried my neighbour’s door and it was smooth. Later on, another supervisor, Ricky Teo, came by and my mum told him about it. Immediately, he called the China man back and insisted that something must be done to the poor finishing. We confirmed that we were right about the problem and I saw through the hypocrite who tried to push problems away to save himself from trouble.

We went to Chinatown for dinner with Lucky. My younger brother brought his slippers along to fix it and we waited very long for him between Chinatown Complex and the flat at Sago Lane. After that, he told us that it was due to a China guy trying so hard to bargain price for a pair shoes with the shop owner that my younger brother had to wait for them to finish before he could talk to the owner.

We went to Food Street but half of the stalls were empty. We decided to go to the chicken rice shop further down towards the main street. After having our dinner, we walked towards Outram MRT along the main road and went to the Japan Home shop to see what we could get for the bathroom so that we could get the workers to fix up at the end of the renovation.

My elder brother carried Lucky and waited at the squeezy entrance of the shop and I took over him after a while since he had better ideas what to get. It was one of my luckiest days I had after months that while I was trying to make way for the passers-by to avoid Lucky from trying to sniff anyone, a very stylish and charming girl passed by with her mum, and we exchanged smiles. At the end of the shop’s entrance, they made a U-turn and we exchanged smiles the second time. I saw the luxuries of carrying a cute dog on the street.

My brothers and I went for shower at the third storey as early as 10pm without my mum since we knew she would return after midnight.